At Atto Infotech (a mobile application development company in Mumbai), we take pride in the quality work we do. We don’t believe in just delivering the work assigned to us, but, ensuring that the things (especially mobile apps or softwares) we develop are of utmost use for the businesses. There are many articles out there on the internet that speak about the general reasons why a business should opt for a mobile application – Android, iOS or Window? In this article, we shall discuss about the case studies of mobile applications developed by us (Atto Infotech), which would indirectly highlight the best reasons for your business to consider having a mobile application of your own.

1.Laundry Mobile App

Few years back, we bumped into a prospect looking to take his offline laundry business in London to the online medium. We immediately discussed his end objective – which was to increase his customer base, outside the 5-6 kms radius from where their laundry store was getting plenty of customers over the years. With this objective in mind to ensure this brand started getting laundry orders online across London, we built a website and a laundry mobile application (Android and iOS versions) for them.

And it was one of our first clients for whom we started doing online proliferation – imagine a Mumbai-based development company helping a London based laundry company to get online orders for laundry on their Android and iOS apps. And this proved out to be a successful model as we had built an extremely robust laundry mobile application catering to pin-codes of London. There were competitors of this brand who were doing just online laundry business, while our client was doing both. This helped them to build more trust amongst their audience as they even started to do a bit of offline marketing using their laundry van to inform everyone about the laundry mobile app that they had launched.

Key Learning:

If you have a settled offline business where you are offering products or services directly to the end consumers, going online with a mobile app is your next step towards expanding your customer base significantly.

2.B2B Mobile Ordering Application

A Mumbai based manufacturer of chocolate wafer rolls and biscuits who had built a brand over last several decades and doing wonderful offline business in various states of India, approached us for suggestions on how they could tackle seamless management of orders from their various super stockists, distributors and wholesalers. Till then they were managing it manually and were facing lot of issues, which required lot of man hours to sort them out. We suggested them to build a distributors management app or B2B mobile ordering app for distributors and wholesalers.

We eventually listed all their products in this app, along with the Minimum Order Quantity for different distributors. We had custom login credentials for each of their major distributors in different states, who could see what the brand wanted to show them. The distributors and super stockists could easily make orders (and repeat orders) for different products, get information about new products or special offers, etc. via this mobile app. Order tracking was seamless via this app, and there was complete order history maintained, so that there was no disagreement between the brand and the distributors with regards to how much quantity of any particular SKU was ordered, delivered, wrongly delivered, or missed to be delivered.

Key Learning:

For a manufacturer or a brand owner who is selling via different channels like the distributors and wholesalers pan India, going online with a mobile application for seamless management of all these channels can save a lot of time, cost, and ensure professional relationships are maintained effectively with all.

3.Customer Assistance or Customer Service Mobile Application

We built a customer assistance mobile application for a well-known brand in the consumer electronics and home appliances space. The main objective of this app was to empower the customers of the brand to easily register their products (purchased from the brand) on the app and avail ongoing service support for the same. This is a smart strategy that every established brand or even a new brand needs to learn so that they keep their customers engaged and make them feel special.

Key Learning:

For any business, customer service has to be the most critical thing. If you are able to deliver quality customer service, they will stay loyal to you, spread the word, and you will keep getting new business as well as recurring business. With a smartly developed mobile application for customer service or customer assistance, you can achieve this objective for your business.

4.Product / Service Showcasing App

We have built apps for different businesses across industries to enable them showcase all information about their products to end customers, retailers, etc. Additionally, many of these were m-commerce or mobile-commerce applications which enabled buy / sell of products right from the app itself. This allowed the business owners to easily maintain a central repository of their customers / retailers, send them timely push notifications or SMS messages, track their top selling products, track billing and delivery, and so on.

Key Learning:

While eCommerce websites still prevail, the number of people who have taken to mobile apps for shopping is increasing significantly. Thanks to easy availability of internet on the go, m-commerce applications are being grabbed up by the audience pretty fast.

5.Sales Tracking App

One of our clients had a very large team of sales professionals roaming around different places of Mumbai, Pune, Bangalore, Delhi, and many other cities. They were facing issues with underperformance of many of their sales team members, along with issues of them not going to all targeted areas for sales. To ensure effective monitoring and tracking of the sales team performance and location, we built a highly effective sales tracking mobile application for them, and now their sales team performance has taken a U-turn for the better.

Key Learning:

Technology is an enabler which can help you to monitor your entire business from a single device – and while focusing on the customers, you should not forget to get the maximum results from your own team members.

There are many other types of mobile applications that we have built – however, we have kept one basic goal which is to solve a problem for the client and ensure they get more value for their business from the mobile app. If you think we can add value to your business, please get in touch with us now! You can be rest assured of getting the best technology advise from us.